Manager, Information Exchange & Internal Stakeholders Engagement-KRA 217 views

Job Expired

Department: Intelligence & Strategic Operations

Division: Information Exchange & Stakeholders Management

Section: Internal Stakeholders

Reports to: Chief Manager, Information Exchange & Stakeholders Management

Direct reports:

Assistant Manager, Domestic Taxes – Information Exchange & Stakeholder Engagement

Assistant Manager, Customs – Information Exchange & Stakeholder Engagement

Region: Nairobi-Head Quarters

Responsible for:

  • Internal designing, developing and delivery of communication engagement and capacity building strategies and programs.

Tasks and outputs:

  • Manage a team of professionals in the design, development and delivery of communication, engagement and capacity building strategies and programs to effectively manage stakeholders and resources.
  • Represent the Authority at meetings, workshops and conferences to build and foster stakeholder relationships and provide accurate advice on the Authority’s services from the stakeholder viewpoint.
  • Manage a team of multi-disciplinary specialists to deliver diverse and complex communications to internal stakeholders; monitor and appraise their work performance and facilitate their ongoing professional development.
  • Manage change associated with the implementation of new department.
  • Keep abreast of the work of other policy/program/department areas to ensure effective engagement.
  • Plan and lead the implementation of integrated stakeholder engagement programs and initiatives to improve the Authority’s image.
  • Design methods of monitoring stakeholders’ participation and experience with the department and the Authority at large.

Skills required:

Minimum qualifications

  • Bachelor’s degree, preferably in International Relations, Commerce, Mass Communication or related fields from a recognized university.
  • Master’s degree in relevant fields is an added advantage.
  • Post Graduate degree in Tax & Customs Administration is an added advantage.

Professional Qualifications / Membership to professional bodies

  • Membership in Certification and registration with relevant professional bodies is an added advantage.

Minimum years of experience

  • 5 years of progressive work experience.
  •  At least 2 years of management in a senior position.
  • Competencies required for this Role
  • Demonstrated extensive network capabilities.
  • Possess good leadership, organization, planning and analytical skills.
  • Focused and result oriented individual.
  • Excellent written and oral communication skills.
  • Demonstrated high level of integrity.
  • Generally well informed.


  1. All applications from interested and qualified candidates must be submitted online via the process below.
  2. ONLY shortlisted candidates will be contacted.
  3. All applications should be submitted online by 30th June 2020.
  4. KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
  5. KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.

Job Application Guidelines


  • Go to and then click on the ‘Register’ button to start the application process.
  • After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

  • After registration go to
  • Key in your username and password then click on ‘Log in’ to access your account.
  • After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

  • On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
  • Click on ‘My Profile’ to create and update your profile.
  • Follow the instructions to complete your profile.
  • The process will end by clicking the tab “Overview and Release”.
  • Ensure you click the check box on the page to complete the profile.

Application process:

  • To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
  • Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
  • Click on the Job posting to display the details of the position.
  • To apply for the position, click ‘Apply’ button at the top of the page.
  • Follow the instructions to complete and submit your application.
  • Kindly note that all mandatory fields must be completed.
  • To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to

More Information

  • This job has expired!
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